Stopped here while passing through on i5. First impression, looked very clean. Gabe was working and was extremely friendly and talkative. Sandwiches were delicious. As we ate, more customers came in and it would have been nice for Gabe to have some help but he managed well and maintained great customer service. Such a nice kid! Bathrooms… not the best.
We were passenger, coming from long way. We ordered sandwiches but the guy didn’t let us to wash our hands and go to bathroom. Pregnant women with two littl kids have to go somewhere else. That’s not right
Placed an online pick-up order for 2 footlongs and a kids meal, got a call saying they didn't have the ingredients to make my order but weren't able to refund me because there was no manager available. Manager calls me the next day saying they also couldn't refund me because the payment went through with Paypal but they would write down my address and "make it up to me." A few weeks later, I receive 3 coupons for 6 inch subs in the mail. Didn't think that was really equal to what I purchased but oh well, put them in my wallet. A few months go by and we had eaten at Subway a couple times but forgot to use the coupons. The day I finally go to use them, I turned one over to realize the Creswell manager had written that they expire a couple weeks after the incident took place anyway. I sent an email basically saying hey you guys have $20 of our money and we have literally nothing to show for it. Can I still use the coupons since you wrote them to expire a couple weeks after you guys took our money? Got an emotionless response of something like "no the coupons are expired therefore you cannot use them." Beside that issue, this location has countless problems and they can pretty much all fall back on BAD management. I will not be supporting this location going further (Cottage Grove is worth the drive if absolutely needed) and would encourage others to do the same.
This spot constantly delivers. They serve fresh food for affordable pricing, there no long wait even when the place is full.
Quick and fast and delicious
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